OK....this is my P off de jour.
I'm going through some bills, and notice that I was charged for a pay per view movie that I did not order. It's not a BIG amount of money here.....but, it's MY money. (well...our money) This movie came on one day when I was experiencing problems with my remote control, as I don't have a degree. So the menu on my PVR was running BEHIND this movie. So I called tech support and said....HELLLLLLP !
The guy was really good, and walked me through the process to get this resolved. At the end of the conversation, I said half joking....so I won't be charged for this movie, right? (which only ran during the time it took for the techie to walk me out of the mess) He laughed and said of course not.
I called them up and said HEY ! (and then the big story) To make a long story even longer....she said she could not credit me with the amount, as it was too long ago. So I asked her if I left my bill unpaid for 'too long', would that mean I didn't owe it any more. She said no.....it's just that they don't have records that far back (3 months). Me: But you DO have records that far back, if I owe YOU money. She said yes.
I don't like Shaw.