I know everyone's got one, and having just been fired by a creepy little goblin-man to whom I gave two-and-a-half-years of butt-kicking performance and faultless loyalty, I would find it soothing to read other people's stories. My tale of woe, crammed into a nutshell, is that I just returned from a week's leave, in which I went to California to take care of my grandmother. When I left, I was golden, the rockstar barista who hung the moon, according to the Goblin. When I returned, I swear this is not a joke, he told me that the way I go above and beyond is "undermining" him. He says the little things I do (like cutting people's bagels in half if requested, asking "How is your drink? Let me know if you need anything," taking the drink to the tables of elderly customers instead of making them pick it up, keeping the steam pitcher in the fridge so the milk foams better, bringing in Hershey's Kisses to put on top of the cups in the week before holidays, the list goes on...), these "extra" things make customers "expect too much." He even said that it really annoyed him how I learned on the internet how to make latte art with the foam. He said that was "just doing my own thing." Silly me, I thought it was customer service or something. So, I thought this all sounded funny, because why after years would this suddenly become a problem? Then I figured out what the real reason behind my firing was. If people will help me to exorcise my anger and betrayal by supplying some stories, I will tell you in my next post what the reason was. (And I swear, it will be a much shorter post!)
