SOmeone should sue the living crap out of United Air Lines. What a bunch of a**holes.
[hr style="width: 100%; height: 2px;"][a href="vny!://evilunitedairlines.blogspot.com/index.html"]Shame on United Air Lines[/a]
[span]United Airlines takes advantage of helpless elderly couple, extorting nearly $3000 [/span]
[div class="header section" id="header"][div class="widget Header" id="Header1"][div style="font-style: italic;" class="descriptionwrapper"][p class="description"][span]This blog tells the story of how United Air Lines extorted money from my parents in the middle of a multi leg international flight, at a time when they were helpless, and how I am fighting back to get that money refunded back to them. Please let others know about this site and send me any helpful information or stories of your own.[/span] [/p][/div][/div][/div]My parents, weary from having undergone surgery, needed to change their travel plans on medical grounds. As the primary carrier, UAL agreed to change the travel plans for both the UAL and Sri Lankan Airlines (a code share partner of UAL and a memeber of The Star Alliance). They were to fly from Omaha, NE to Colombo, Sri Lanka, starting on the 30th of July 2006. Everthing went fine with the first leg of the flight from Omaha to Los Angeles, but when they went to check in for the flight from Los Angeles to Singapore, UAL refused to honor their tickets, claiming that the tickets have not been approved, authorized and authenticated.
My father had argued with them that UAL did not have a problem with the first leg of the flight and how the tickets had magically become invalid. Without recourse and being in the middle of their journey, they were forced to purchase new tickets at a cost of $1000 to fly to Singapore. UAL's code share partner, Srilankan Airlines did the same in Singapore, claiming that new tickets have to be purchased at a cost of US $1860 for them to complete the last leg of the journey. The total cost for the flight was $2860 for both of them, which is the price of 2 round trip tickets. Since the middle of October 2006, I have written 3 letters to UAL, requesting them to do the right thing, which is to either refund the money or to give them 2 new round trip tickets.
UAL has refused to do either, instead sending us 2 coupons, valued at $300 each. The last letter I received mentioned that they have re-visited my concerns but, the UAL policy dosent permit them to respond with the "genorosity" that I had anticipated, and that they had forwarded my "valuable" feedback to the "appropriate management team." I patiently waited for a response from the "appropriate managment team" for well over a month, wihout a response. I started this blog to tell my story to the rest of the world, so that others can see how serious UAL is about their customer service.
The complete version of this story can be read [a href="vny!://evilunitedairlines.blogspot.com/2006/12/big-bad-united-air-lines_27.html"]here[/a][/p]
