Oooooh, can I come & watch, kingy?
I hate Best Buy too. Case sceanario: I bought the new Batman Return DVD. Got home to find the case defective. Nothing else was wrong with it apart from the case. I hadn't even open it. Went back to get another one but they were sold out. They phoned all the stores to find if they could get one for me but none in stock. They wouldn't give me a new case or provide raincheck. I was so pissed off that I walked off. I've never bought anything from Best Buy since then.
Rubbish place. All they care about is $$$.