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General Category => Discover Seattle! => Topic started by: TehBorken on Apr 22 15 02:57

Title: Uber Customer Charged $16,000 For 10-minute Ride
Post by: TehBorken on Apr 22 15 02:57
That seems a wee bit pricey even for Uber....


Uber Customer Now "Owes" $16,000 For One Ride To Midtown

Jaime Hessel's March 28th UberX ride from her East Williamsburg apartment to Midtown East covered 6.79 miles in 35 minutes and 29 seconds, and resulted in a $12,251.49 bill. In Uber's defense, Midtown East is lovely this time of year.

. . .

Hessel's initial receipt for the ride was $56.40, which she immediately contested, claiming that the driver had unnecessarily extended the ride. She sent an e-mail to Uber Support, and Uber responded a few days later, on April 3rd. "They were really quick about it, and I was impressed," she admitted. "They said, 'We reviewed it, and you're right. He definitely took extra time that was unnecessary, we're going to credit your account $15."
Yesterday morning, Hessel still hadn't received her refund. This is probably due to the fact that the credit card on her account expired on April 1st, and she had yet to update the information. 
 
"I received two e-mails yesterday. One about the status of my credit saying it should be there, it's been processed. And then a second e-mail saying they are trying to charge me $16,000, but then $4,000 had already been taken care of, so I owed them $12,000. I couldn't even tell you what this was about, because I checked my credit cards and there was no charge. I e-mailed them numerous times and they kept giving me the runaround. I was furious. I mean, you can't give me an explanation?"

Full Story:  http://gothamist.com/2015/04/21/uber_12k_ride.php (http://gothamist.com/2015/04/21/uber_12k_ride.php)