Shaw internet issues

[Isis]

I was just curious if anyone in the Vancouver area that uses Shaw internet has issues with intermittent connection problems during the bad weather?

  As per the norm, Shaw blames my equipment and they have no issues.  

  This is the second round at this time of year that the connection poops out on me.  It seems to be with the cold, rainy weather.  During the dry warmer days, it's like gold, but when the fall hits, the connection drops (modem never drops, just the connection...long enough to boot me from a webpage, or online game server).  I get 'request timed out' when running ping tests.

  I have even tried Telus (big mistake) and they had to drop the speed down to dial-up speed just to make it more 'consistent'...um right, and the modem still dropped.  Telus at least had a reason as to why it was their fault...it was because I'm in the middle of the two nodes...so no matter which way I get put, I get slow service from them.

  But Shaw...rarr, where's the reasoning behind my crappy connection...

  Anyone else going through this or have gone through this and know what to do?  or say to the asstards at Shaw?

[Working Orik]

yes isis i have the exact same problems every winter or bad weather days. shaw states their is no problem it must be my equipment.

i am also never get anywear near the advertised speeds they state.. they say again its my equipment.  not true at all. took my pc to a mates house he uses nova and damn me but i was getting 40 mb per second down load speeds best lan party i have ever been to for sure... but novus is not available in all buildings

but check them out[a href="http://www.novusnow.ca/index.php"] here [/a] if you are sick and tired of the bullshit from shaw and the crap speeds of telus well try novus

[a href="http://www.novusnow.ca/index.php"]http://www.novusnow.ca/index.php[/a]

 

[Orik]

a list of buildings Novus provides some service to. this list is old it was posted at [a href="http://www.vopenhouse.ca/blog/73/novus-network-service-area/"]this site[/a] on Monday, December 4th, 2006 at 12:11 pm so i do suggest calling Novus and checking with them if they have services available in you area and if they they don't when you might expect them to.

[h2][a href="http://www.vopenhouse.ca/blog/73/novus-network-service-area/" rel="bookmark" title="Permanent Link: Novus Network Service Area"]Novus Network Service Area[/a][/h2]                           Since the launch of the Real Estate Channel, I have had numerous enquiries from our clients regarding the service area of the Novus Network. Currently, they provide digital cable television and Internet services to most residential high-rise buildings in downtown Vancouver. The list of buildings include:[/p] Paris Place II - 555 Abbot Street
 The Carlyle -1060 Alberni Street
 Palisades East - 1200 Alberni Street
 Palisades West -1288 Alberni Street
 The Lions - 1331 Alberni Street
 The Lions - 1367 Alberni Street
 Yaletown Mews - 201 Alvin Narod Mews
 Pacific Plaza III - 238 Alvin Narod Mews
 Marinaside Resort - 193 Aquarius Mews
 Aquarius II - 198 Aquarius Mews
 1680 Bayshore Drive
 1710 Bayshore Drive
 1717 Bayshore Drive
 1777 Bayshore Drive
 1790 Bayshore Drive
 Kings Landing II - 428 Beach Avenue
 Kings Landing III - 426 Beach Avenue
 Parkwest I - 455 Beach Avenue
 Parkwest II - 583 Beach Crescent
 Icon I - 638 Beach Crescent
 888 Beach - 888 Beach Avenue
 Beach Cluster - 1000 Beach Avenue
 Max I - 928 Beatty Street
 The Nova - 989 Beatty Street
 Harbourside Park I - 588 Broughton Street
 Vancouver Tower - 909 Burrard Street
 The Wall Center - 1050 Burrard Street
 The Altadena - 1238 Burrard Street
 Landmark I - 930 Cambie Street
 Landmark II - 950 Cambie Street
 Waterworks - 1008 Cambie Street
 Yaletown Ltd. - 1018 Cambie Street
 Pacifica Main Gate - 3055 Cambie Street
 Avila - 560 Cardero Street
 Coal Harbour Co-op 588 Cardero Street
 Lore Krill Co-op - 65 Cordova Street West
 The Carina - 1233 Cordova Street West
 The Callisto - 1281 Cordova Street West
 C-Side - 1288 Cordova Street West
 Aquarius III - 189 Davie Street
 Parkview Gardens - 212 Davie Street
 Bridgeview - 238 Davie Street
 Pacific Plaza I - 283 Davie Street
 Concordia II - 139 Drake Street
 Concordia I - 199 Drake Street
 Sydney Manor - 183 Drake Street
 Parkview Tower - 289 Drake Street
 Governor's Tower - 388 Drake Street
 Century Tower - 789 Drake Street
 Max II - 939 Expo Boulevard
 Landmark 33 - 1009 Expo Boulevard
 239 Georgia Street East
 Georgia Residences - 1200 Georgia Street West
 Georgia Residences - 1288 Georgia Street West
 Venus - 1239 Georgia Street West
 The Pointe - 1331 Georgia Street West
 The Qube - 1333 Georgia Street West
 The 819 - 819 Hamilton Street
 Jardines Lookout - 867 Hamilton Street
 The Rosedale - 888 Hamilton Street
 Coal Harbour Co-op - 1515 Hastings Street West
 Robinson Tower - 488 Helmcken Street
 Imperial Tower - 811 Helmcken Street
 The Galileo - 822 Homer Street
 Pinnacle - 939 Homer Street
 The Bentley - 1001 Homer Street
 The Domus - 1055 Homer Street
 City Crest - 1155 Homer Street
 Governor's Villa I - 1318 Homer Street
 Governor's Villa II - 1328 Homer Street
 Governor's Villa III - 1338 Homer Street
 Governor's Villa IV - 1388 Homer Street
 Governor's Villa V - 1398 Homer Street
 Pacific Point - 1331 Homer Street
 The Waterford - 1483 Homer Street
 Kings Landing I - 1515 Homer Street
 Electric Avenue - 933 Hornby Street
 The Canadian - 1068 Hornby Street
 London Place - 1177 Hornby Street
 Beach Tower - 1500 Hornby Street
 Infinity - 828 Howe Street
 1188 Howe Street
 The Genesis - 1189 Howe Street
 Ocean Tower - 1501 Howe Street
 Harbourside Park II - 555 Jervis Street
 Europa - 63 Keefer Place
 Paris Place I - 183 Keefer Place
 Icon II - 633 Kinghorn Mews
 City Gate II - 1159 Main Street
 Quaywest - 1033 Marinaside Crescent
 Quaywest II - 1067 Marinaside Crescent
 Marinaside Resort - 1077 Marinaside Crescent
 Marinaside Resort - 1099 Marinaside Crescent
 Aquarius - 1111 Marinaside Crescent
 Aquarius I - 1199 Marinaside Crescent
 The Peninsula - 1201 Marinaside Crescent
 Crestmark II - 1228 Marinaside Crescent
 Roundhouse - 1267 Marinaside Crescent
 Crestmark I - 1288 Marinaside Crescent
 The Concord - 1328 Marinaside Crescent
 Columbus - 1383 Marinaside Crescent
 Orca Place - 1166 Melville Street
 Pointe Claire - 1238 Melville Street
 188 Millross Avenue
 The Brighton - 120 Milross Avenue
 The Sussex - 189 National Street
 The Electra - 989 Nelson Street
 Bauhinia - 535 Nicola Street
 The 501 - 501 Pacific Street
 The Aqua - 550 Pacific Street
 Pacific Promenade - 888 Pacific Street
 Quayside Place - 1010 Pacific Boulevard
 Pacific Plaza II - 1177 Pacific Boulevard
 The Classico - 1328 Pender Street West
 Harbour Cove I - 1450 Pennyfarthing Drive
 Harbour Cove II - 1470 Pennyfarthing Drive
 Harbour Cove III - 1490 Pennyfarthing Drive
 The Viceroy - 1088 Quebec Street
 The National - 1128 Quebec Street
 City Gate - 1188 Quebec Street
 The Savoy - 928 Richards Street
 Mondrian 1 - 969 Richards Street
 Mondrian 2 - 989 Richards Street
 The Miro - 1001 Richards Street
 The Gallery - 1010 Richards Street
 Park Plaza - 1188 Richards Street
 The Eden - 1225 Richards Street
 The Metropolis - 1238 Richards Street
 The Oscar - 1295 Richards Street
 The Azura - 1438 Richards Street
 The Azura II - 1495 Richards Street
 Conference Plaza - 438 Seymour Street
 The L'Aria - 822 Seymour Street
 Metropolitan Towers - 930 Seymour Street
 The Spot - 933 Seymour Street
 Metropolitan Towers - 980 Seymour Street
 Brava North - 1155 Seymour Street
 Brava South - 1199 Seymour Street
 The Space - 1238 Seymour Street
 Electric Avenue - 938 Smithe
 The Sterling - 1050 Smithe
 West One - 1408 Strathmore Mews
 The Taylor - 550 Taylor Street
 Pacifica North Gate - 518 14th Street West
 Pacifica South Gate - 503 16th Street West
 Harbour Cove IV - 1515 1st Avenue West[/p] The Novus Network is expanding their fibre optic network, with plans to offer their services to an increasing customer base in the Lower Mainland as their service area continues to grow.
[/p]
[/p]hope this is useful info to those who are as disgusted with Shaw and Telus as i
[/p]
[/p]


 

[purelife]

Hi Isis,

We have Shaw internet and I too notice that when it's considerably windy/rainy during the nights, then the internet slows down or doesn't work at all.  It seems to happen in the middle of the night when most are fast asleep so I don't really bother with contacting Shaw.  

BUT - We actually had a problem with them a while ago where the modem was constantly slowing down or shutting off causing our internet to stop and go anytime during the day.  It was damn frustrating and we knew it wasn't the weather.  After speaking to several Reps who gave us crap back, we finally got one Rep who said that he would send a Technician out to our home to check out the unit.  It turned out that he ended replacing our modem and that the box outside was damaged.  He fixed the outside problem and after that, our internet worked great.  To show that Shaw was sorry, they gave us a few months of their highest speed of internet which was really nice for us.  We definitely took advantage of that by downloading a ton of things since it was fast.

I hope you're able to get things sorted out with Shaw soon.  You're right, Telus is terrible for internet and I had them before we decided to chose Shaw.
 

[Sportsdude]

[a href="http://www.digitalhome.ca/forum/showthread.php?t=35079"]http://www.digitalhome.ca/forum/showthread.php?t=35079[/a]

This thread answers all the problems.

A) The one PL mentioned where it could be a cable issue on your end
B) They have issues and haven't dealt with it.

 

[Isis]

Thanks for the info gang...but as it happens, we have had at least 10 visits by shaw technicians and they have done their normal routine:

  1. switch our modem (twice)

2. switch our cables (three times)

3. blamed out computers (but they worked just fine with shaw at our old place)

4. fiddled with the building connectors

5. fiddled with the in-suite connectors

6. blamed our computers

7. blamed our computers...etc..etc...you get the point!

Needless to say, we don't call them anymore because they are a bunch of tools.

  We are now looking at getting a load balancing router to share Shaw and Telus together (since we have both, when one fails we are currently switching to the other)...does anyone have any info on the LBR's?

  I checked out the other provider that services downtown...that made me cry seeing that kind of service...bad side is, I know for a fact there's no fibre-optic cables in our building (Telus can't service HD TV or Extreme Internet here and their techy said is was so), otherwise, that would be the best option right now.

  Anywhos....if you guys know about the LBR or know anyone that has one and their feedback on them, it would be great if you could pass it along.