I've had my share of worst McDonald service but this one takes the cake. We went to the McDonalds on Boundary around 9.30pm the other night with my in-laws and kids, just to get a little after-snack. Here's what translate between the employee (we'll call him Shaun) and my husband:
Shaun: Evening sir, can I take your order?
Hubby: Yes, I would like one McGrill, one small hamburger, one small diet Coke... no ice please, 4 piece chicken McNuggets and.... hm, I think that's it.
Lise: Don't forget the muffin and two teas for your parents.
H: Oh yes, blueberry muffin and two small teas, please.
S: Er....let's see, one McGrill..... can you repeat that again?
At this point, we're looking at each other thinking this guy's an idiot. Is he new? Do McD train their employees before unleashing them to the general public. My husband repeats but this time, it's much, much slower.
S: (punches in order) Uhm.... do you want ice tea with your drink?
H: I asked for a small diet coke and two hot tea.
S: (apparently doesn't see hot tea on his machine and proceeds to punch in Iced Tea then realizes his mistake) Hang on a second. (finds the cashier next to him and ask for help) OK. I think we're on track here.
S: Now, that's one chicken McGrill, one small diet coke, no ice, two small teas, one muffin and one chicken burger.
H: No, no chicken burger except for the McGrill. I ask for 4 chicken McNuggets.
S: Oh. (finds the girl next to him busy so he searches for the girl that's servicing the take-out window) Can you help me with this customer's order?
At this point, we both rolled our eyes. He FINALLY gets our order right.
S: That will be $$$.
We exchanged funds.
Then Shaun looks at us.
We look at Shaun.
He stares back at us.
We continue to look at Shaun.
This goes for one minute. I was on the verge of saying (rather sarcastically at this point) if he wanted us to go get our order or should we wait here some more to continue our staring game when the manager walks in and tells Shaun to get our order.
Shaun goes back and proceeds to get our order. He reaches in with this BARE HANDS to get our muffin. I was about to scream bloody murder when the manager stops him and hands him a wax paper, "No, don't do that. Use this instead".
The manager leaves and Shaun gets the rest of our order. He didn't even know where the cups were for the coke (LIKE BEHIND YOU?!?!?!?) and proceeds to get this order by asking the girl by the fries to help him.
In total, Shaun took 15 minutes and four people to get our order done.
